Shipping Policy

Last Updated: January 30, 2026

Awrrache LLC (“we,” “our,” or “us”) is committed to providing a seamless and secure delivery experience for all our customers. This Shipping Policy outlines the terms and conditions regarding the delivery of software licenses purchased through our online store. By placing an order with us, you agree to the terms below.

1. General Shipping Information

Since we specialize in software solutions, we utilize Electronic Delivery for all orders. This allows us to provide faster service and eliminate the environmental impact of physical shipping.

  • Physical Shipping: We do not ship physical boxes, DVDs, or USB drives.

  • Delivery Method: All products are delivered securely via email to the address provided at checkout.

2. Shipping Costs & Fees

We believe in transparency. There are no hidden fees for delivery.

  • Standard Shipping: Free ($0.00) for all orders, worldwide.

  • Handling Fees: $0.00 (Waived).

  • Tax: Applicable taxes are calculated at checkout based on your billing address, but no shipping tax applies.

3. Order Processing & Handling Time

To ensure the security of your license key and to prevent fraud, all orders are processed manually by our team.

  • Handling Time: 0 – 1 Business Days (Monday to Friday).

  • Standard Delivery Window: Most orders are delivered within 1 to 6 hours of payment confirmation.

  • Order Cut-Off Time: 5:00 PM (Mountain Standard Time – MST).

  • After-Hours Orders: Orders placed after 5:00 PM MST or on weekends/holidays will be prioritized on the next business day. However, we often strive to process orders outside these hours whenever possible.

4. Verification Process

For your protection, some orders may be subject to a manual security check.

  • If your order is flagged for review (e.g., mismatched billing/shipping information), our support team may contact you to verify details before releasing the license key.

  • This process is in place to protect cardholders from unauthorized transactions.

5. Order Tracking & Status

Although there is no physical package to track on a map, you can monitor the status of your order through our “Order Status” page or your account dashboard:

  • Processing: Payment received; our team is generating your unique license key.

  • Completed: The license key and installation instructions have been sent to your email.

6. Delivery Failure & Troubleshooting

If you have not received your order confirmation or license key within the estimated handling time (24 hours maximum), please follow these steps:

  1. Check Spam/Junk Folder: Automated emails containing license keys are sometimes filtered by email providers.

  2. Verify Email Address: Ensure the email address provided at checkout was correct.

  3. Contact Support: If the email is missing, please contact us immediately. We retain records of all sent keys and can resend them instantly.

7. International Orders

Since our delivery is digital, we serve customers globally without restriction.

  • Regions: Worldwide.

  • Customs Duties: As these are digital goods, no customs duties or import taxes apply to the delivery.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact our support team:

  • Company Name: Awrrache LLC

  • Address: 93 A Lesarlley Rd, Zuni, NM 87327, USA

  • Phone: +1 (505) 441-7647

  • Email: help@awrrache.com

  • Business Hours: Mon – Fri: 9:00 AM – 6:00 PM (MST)