Refund and Returns Policy

Last Updated: July 11, 2026

At Awrrache LLC, we strive to provide a seamless experience with our software products. We have a clear and fair return policy to ensure satisfaction while protecting the integrity of our licensed products.

Return Window

We offer a 15-day standard return window from the date of purchase. However, please note that software products have strict eligibility criteria once opened or registered. If the product is defective or fails to operate correctly, you must report the issue to our support team within 7 days of delivery to qualify for an immediate resolution.

Eligibility for Returns

To be eligible for a return, your item must be in the exact condition that you received it:

  • Unused & Unregistered: The software product must remain in its original, unregistered state and must not have been activated on any device.

  • Defective Items: If the product fails to install or activate due to a technical error, you must provide a screenshot of the error message to our support team.

Note: Once a software product has been successfully registered and linked to your device or account, the item is legally considered “opened and used” and cannot be returned under standard conditions.

How to Start a Return

To start a return, contact us at help@awrrache.com.

  • Please include your Order Number and a description of the issue.

  • If your return is accepted, we will provide specific return instructions. Depending on the specific software item and delivery method, physical return shipping may be waived, and our team will securely verify the product’s inactive status electronically.

Damages and Issues

Please inspect your order upon delivery (including your email inbox for electronic fulfillment). Contact us immediately if the item is defective, or if you received the wrong version (e.g., Windows instead of Mac) so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of scenarios are exempt from returns:

  • Change of Mind: We cannot accept returns if you simply decide you no longer want the product after it has been successfully delivered and the registration process has begun.

  • Incompatible Hardware: Returns are not accepted if your computer does not meet the minimum system requirements explicitly mentioned on the product page.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards unless they are defective.

European Union 14-Day Cooling-Off Period

If the merchandise is being sold into the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without a justification.
However, by purchasing and initiating the download or registration of software products from Awrrache LLC, you acknowledge that performance has begun, and you expressly waive your right of withdrawal once access has been fully delivered to you.

Exchanges

The fastest way to ensure you get what you want is to contact our support. If you purchased the wrong edition by mistake (and the product remains completely unregistered), let us know immediately, and we will exchange it for the correct edition.

Refunds

We will notify you once we’ve inspected your request and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@awrrache.com.

Contact Information

  • Company: Awrrache LLC

  • Address: 93 A Lesarlley Rd, Zuni, NM 87327, USA

  • Phone: +1 (505) 441-7647

  • Email: help@awrrache.com