Frequently Asked Questions (FAQ)

Welcome to the Awrrache LLC Help Center. To better serve you, we have compiled a comprehensive list of the most frequently asked questions regarding our products, services, and policies. If you cannot find the answer you are looking for, our US-based support team is ready to assist you.

1. General Information & Legitimacy

Q: Is Awrrache LLC a legitimate company? A: Yes, absolutely. Awrrache LLC is a fully registered Limited Liability Company (LLC) based in Zuni, New Mexico, USA. We operate in full compliance with US business laws and regulations. Transparency is our core value, and our corporate details are publicly verifiable.

Q: Are your software licenses genuine? A: Yes. We sell 100% authentic and official software license keys. We source our products directly from authorized distributors and verified partners. You will receive a genuine product key that activates online with the official manufacturer’s servers (e.g., Intuit, Microsoft, Adobe, etc.).

Q: Why are your prices lower than the official retail price? A: As a digital-only distributor, we do not have the overhead costs associated with physical retail stores (such as rent, warehousing, packaging, and shipping logistics). We purchase licenses in bulk and operate with lean margins, allowing us to pass significant savings directly to our customers.

2. Orders & Delivery

Q: Do you ship physical products (Boxes/DVDs)? A: No. We are an eco-friendly, digital-first company. All our products are delivered electronically via email. This ensures instant delivery and reduces our carbon footprint. You will not receive a physical box or disc.

Q: How and when will I receive my order? A: Once your payment is confirmed, our automated system processes your order immediately.

  • Standard Delivery: Instant to 15 minutes.

  • Manual Verification: In rare cases (for security checks), delivery may take up to 1-6 hours.

  • The email will contain your License Key, Official Download Link, and Installation Instructions.

Q: I haven’t received my email yet. What should I do? A: Please check your Spam or Junk folder, as automated emails are sometimes filtered. If you still cannot find it after 30 minutes, please contact us immediately at help@awrrache.com with your Order ID, and we will resend it manually.

3. Product & Installation

Q: Do these licenses expire? A: Most of our products are Lifetime Licenses (One-Time Purchase), meaning they do not expire and do not require a monthly subscription. However, some specific products may be subscription-based (1-Year). Please refer to the specific product description page for exact details on the license term.

Q: Can I reinstall the software if I change my computer? A: Generally, yes. Retail licenses are usually transferable to a new PC, provided you deactivate it from the old one first. However, this depends on the specific manufacturer’s policy (EULA). Our support team can guide you through the transfer process.

Q: Will the software work on Mac or Windows? A: Software is platform-specific. Please check the “System Requirements” section on the product page before purchasing. We clearly label whether a product is for Windows or Mac. Returns due to incompatible hardware are subject to our Return Policy.

Q: Do you provide technical support for installation? A: Yes! We pride ourselves on our customer service. If you face any trouble installing or activating your software, our technical team is available to help you via email or remote assistance if necessary.

4. Payments & Billing

Q: Is my payment information secure? A: Your security is paramount. Awrrache LLC uses industry-standard 256-bit SSL encryption to protect your data. We do not store your credit card information on our servers. All transactions are processed through secure, world-class payment gateways (such as Stripe and PayPal) that adhere to PCI-DSS compliance standards.

Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and digital wallets.

Q: Do you provide invoices for businesses? A: Yes. Upon purchase, you will receive a digital receipt. If you require a formal corporate invoice for tax or accounting purposes, please email our billing department at help@awrrache.com, and we will generate one for you.

5. Returns & Refunds

Q: What is your Refund Policy? A: We offer a 7-Day Money-Back Guarantee for defective or invalid keys.

  • If the key fails to activate and our support team cannot resolve the issue, you get a full refund or a replacement.

  • Since we sell digital goods, we generally do not accept refunds for “change of mind” once the key has been delivered and viewed.

  • For full details, please read our legal Refund and Returns Policy page.

Q: How long does a refund take to process? A: Once a refund is approved by our team, it is initiated immediately. However, it may take 5–10 business days for the funds to appear back in your bank account, depending on your bank’s processing times.

6. Contact & Support

Q: How can I contact Awrrache LLC? A: We are here to help. You can reach us via:

  • Email: help@awrrache.com (Response within 24 hours).

  • Phone: +1 (505) 441-7647 (Mon-Fri, 9 AM – 6 PM MST).

  • Mailing Address: Awrrache LLC, 93 A Lesarlley Rd, Zuni, NM 87327, USA.